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Customer Service Representative

202700

Westborough, Massachusetts

Full-Time

Entry Level

Exempt

202700

Westborough, Massachusetts

Full-Time

Entry Level

Exempt

JOB PURPOSE: 

To enter customer orders as well as handle customer calls and requests in an appropriate and timely manner.

KEY ACCOUNTABILITIES:

  • Enter orders based on faxes, emails and telephone calls
  • Provide written and verbal quotes to customers
  • Respond to customer requests for information and documents
  • Direct phone calls as needed (main line, etc.)
  • Resolve customer issues

SKILLS REQUIRED: 

  • Strong attention to detail;
  • Ability to work well with others and as an individual
  • Excellent written and verbal skills
  • Ability to multi-task and meet deadlines
  • Problem-solving skills

JOB QUALIFICATIONS

Education: 

Minimum relevant experience guidelines: 2 years or a  B.S. degree

Knowledge & Experience

  • One to three years related experience and/or training in the field.
  • Excellent computer skills
  • Good written and verbal communication skills
  • Accounting knowledge helpful

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.